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CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
OUR REVIEWS
(10 Reviews)
My Go-To PlaceCar & Truck Care, near Santa Cruz, CA
Carrie HI have been taking my BMW to Catalpa Street since 2006 and they have been great. Honest, fair, reliable and friendly. I have been hanging on to my car because I good mechanic is hard to find. Once this one dies, it will be another BMW for me and Catalpa Street will be servicing that one too!
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